Goymour Homes is part of Goymour Properties Ltd (GP). This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for ‘Residential Letting and Property Management Services’. This information will relate to your personal and financial data.  It also include special categories of personal data, if this is necessary for the provision of our services.

We also collect information when you voluntarily complete client surveys or provide feedback to us.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site 

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.

Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:

• Enquire about specific properties for sale or for rent
• Ask us to value your property
• Register for our email newsletters
• Participate in one of our surveys
• Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

We collect information about you in order to provide you with the services for which you engage us.

• To provide services you have expressed an interest in.
• To enable us to administer any competitions or offers/promotions which you may have entered.
• For record keeping purposes.
• To verify your identity.
• To personalise any communications that we may send you. 

Who might we share your information with?

If you agree, we will email you about other products or services that we think may be of interest to you.

In order to deliver our services to you effectively we will send your details to third parties such as those that we engage for general maintenance, repairs or servicing as well as software providers that we use.  

Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.    

Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.

To fulfil our obligations in respect of  any legislation such as ‘right to rent ‘, prevention of money-laundering and any other financial crime we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this due to the possibility that it may be required to defend a future claim against us. In any case, we’ll not retain your personal data for longer than 7yearsafter the final transaction with you.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above. 

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to

Data Protection Officer, The Grove,Banham , Norfolk, NR16 2HE .

dpo@goymourhomes.co.uk

Any such request will also necessitate proof of identity being provided.   

When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Removal of Data

You may also request for your personal information to be removed from our database at any time. Details will only remain to be held if relevant to fulfil a service provided.  If you wish to submit a request that your data be deleted, please contact us by email or post.

 Automated decision making and profiling

If you use our tenant referencing service your personal information will be gathered through the information that you input onto the system. Your data is collected in order for us to carry out the service for which you engage us. If you’re unsure about the outcome of the automated process you can contact us to discuss or to challenge the outcome.

We take measures to ensure the security of your data (include a brief explanation of any security measures undertaken). We don’t use any special category data (such as data about your health) in the automated process unless it’s strictly necessary to deliver our service and we have obtained your explicit consent to do so.

Marketing 

We’d like to send you information about our products and services which may be of interest to you. This can be by post, email or telephone.  If you’ve agreed to receive marketing information, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit https://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF    

0303 123 1113 (local rate)                                                                                                                                                                                                                                                                                          

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on this web page. This privacy policy was last updated on 24^th May 2018

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at dpo@goymourhomes.co.uk

Or write to us at:

Goymour Homes, 10 Hatter Street, Bury St Edmunds, Suffolk, IP33 1LZ