Would you know what to do if...

“Would you know what to do if…”

A quick guide to common situations and what steps to take.

01 | BOILER BREAKDOWN
Check your thermostat and make sure you have heating and hot water.
If it’s still not working, contact us straight away — we’ll arrange a qualified engineer.

02 | WATER LEAK
If you notice a leak, turn off the water supply if it’s safe to do so and let us know immediately.
This can help prevent further damage.

03 | POWER CUT
First, check if it’s just your property or an area-wide issue. If it’s your property, let us know and we’ll advise on the next steps.

04 | FROZEN PIPES
Keep the heating on, open cupboard doors and let us know straight away so we can advise you and arrange support if needed.

05 | REPORT A REPAIR
Use the contact details we’ve provided or your tenant portal. The sooner we know, the sooner we can help.

We’re here to help, every step of the way.

Would you know what to do if something went wrong in your rental home? ��
Save this post for those moments when you need it.

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